Customer service



      Shipping & Delivery times

      We do our best to deliver the order to you as soon as possible. We sent completed orders within one business day. Some products are not in stock, and delivery of your order can take a little longer. There is an indication of the delivery time on the product page, depending on in stock at our supplier. If, for whatever reason, we do not meet this delivery time, we will inform you as soon as possible.
      Because of the COVID-19, the shipping time can be longer than expected. The carriers do their very best to deliver the parcels as soon as possible. Please be patient; your package will be delivered as quickly as possible! 
      Parcels with a shipping address outside Europe are shipped by airplanes, and because of the more significant amount of packages than usual and the fewer planes in the air shipments take longer. The prices in the shop are excluding shipping costs.
      Shipping costs from 28-03-2020
      To an address in:
      •  Netherlands:
      € 4,20 for orders that fit through the letterbox (PostNL)
      € 5,50 for orders under € 100,- ( DHL).
      € 5.95 for orders under € 100,- (PostNL)
      € 5,50 for orders under € 100,- to a Pickup Point (PostNL)
      Free for orders over € 100, -(DHL or PostNL) *
      * The Barebackpads of Merino wool are sent with PostNL (local carrier)
      • Belgium.
      € 7,20 letterbox with DHL
      € 8,20 for orders under € 150 DHL
      € 8,40 for orders under €150,-PostNL
      € 8,00 for orders under €150,- Pickup Point
      Free for orders over € 150, -(PostNL)*
      * The Bareback pads of lambswool are sent with PostNL (Local Carrier)
      • Germany.
      € 8,40 for orders under € 150, - (PostNL)
      € 7,65 for orders under € 150 (DHL)
      Free for orders over € 150,-
      • Other countries in Europe
      Austria€ 15,-
      Bulgaria€ 29,50
      Czech Republic€ 15,-
      Denmark€ 17,-
      Estonia€ 23,50
      Finland€ 23,50
      France€ 15,-
      Greece€ 26,50
      Hungary€ 15,-
      Irland€ 23,50
      Italy€ 15,-
      Latvia€ 23,50
      Luxembourg€ 15,-
      Poland€ 15,-
      Portugal€ 17,-
      Romania€ 29,50
      Spain€ 17,-
      Slovenia€ 23,50
      Slovakia€ 15,-
      • Swiss and Norway
        • From € 24,50 with PostNL (+kilo allowance)
      • Albania, Algeria, Andorra, Bosnia Herzegovina, Greece, Iceland, Kosovo, Croatia, Lichtenstein, Macedonia, Monaco, Serbia
        • from € 26,75 with PostNL (€ 1,85 allowance per kilo)
      • Canada & the United States of America
        • from € 45,- with DHL Express (Delivery within 3-5 days)
        • From € 35,- with PostNL (local carrier in Canada/USA within 30 days


      • Australia and New Zealand
        • From € 55,- with DHL Express (delivery time 3-5 days)


      • Other countries Worldwide with PostNL 
        • from € 29.50  (+kilo allowance)
      Please contact us for shipment prices with DHL to your country!
      All costs outside the European Union have included a 21% tax. After filling out your address data, the amount without fee is calculated!

      At the moment it is not possible to place an order with a delivery address in:

        • Channel Island 
        • United Kingdom
        • Russia
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