Reflection time / return
Due to the holidays, we have extended our return policy. Orders received between 20-11-2018 and 31-12-2018 can be returned without giving any reason until 15-1-2018. For orders, after 31-12-2018 the 14-day return policy applies again as below.
Sometimes it can happen that you want to return an order. Perhaps because the product is not like you aspected, or maybe there is another reason why you would like to return. Whatever the reason is, you have the right to cancel the order up to 14 days after receipt without any reason by email or in your account.
After cancellation, you have another 14 days to return your product. If You return the complete order, the full order amount including shipping costs will be refunded. By a return from not the complete order, the shipping cost will not be refunded. The costs for returning the parcel to us are for own account.
By returning please make sure that the product with all accessories and gifts, will be returned in the original condition and packaging. To use this right you can contact us via email@example.com or use the form below.
As soon as we received the return, we will refund the order amount within 14 days, provided that the product has been returned without damage and in new conditions.
If the returned product(s) is or are damaged or the packaging is damaged, we can pass on this depreciation of the product to you. So treat the product with care and make sure that it is well packed for return.
Do you want to exchange your product? That is no problem at all. Please contact us by email at firstname.lastname@example.org. You do, however, bear the costs for returning the product yourself. "
I have given a wrong delivery address!
Accidentally passed a wrong delivery address? Please contact us as soon as possible. We will try to change the delivery address for you.
Use the return form and enclose it in the box of the product (s) to be returned.