Privacy Policy

About our data processing

Below you can read how we process your data, where we save it, what security techniques we use, and to whom the data is visible.

Webshop software lightspeed

Our webshop has been developed using Lightspeed software. Personal data gathered with the use of our website and services are shared with Lightspeed. Lightspeed requires access to these details to offer (technical) support. They will not use this data for any other purposes. Lightspeed has an obligation, based on the agreement we have with them, to take necessary precautions and security measures when it comes to your data. Lightspeed uses cookies to gather technical information about the use of the software. No personal data is collected or stored. Lightspeed maintains the right to share the gathered data to improve its services internally.

Payment processors

Paypal

For concluding and processing (part of) our payments in our webshop, we use the payment provider PayPal. PayPal processes your name, address, and residence information. They also process payment information, such as your bank account number or credit card number. PayPal has implemented fitting technical and organizational measures to protect your data. PayPal retains the right to use your personal (anonymized) information to improve its services further and, within this context, share it with third parties. In case of a request for a postponed payment (credit facility), PayPal will share personal and order information with the appropriate payment provider. All the guarantees mentioned above regarding the protection of your data are also applicable to any services by PayPal that use third parties. PayPal does not store your data any longer than the installments permitted by the appropriate legal grounds.

Mollie

For concluding and processing (part of) our payments in our webshop, we use the payment provider Mollie. Mollie processes your name, address, and residence information. They also process payment information, such as your bank account number or credit card number. Mollie has implemented fitting technical and organizational measures to protect your data. Mollie retains the right to use your personal (anonymized) information to improve its services further and, within this context, share it with third parties. All the guarantees mentioned above regarding the protection of your data are also applicable to any services by Mollie that uses third parties. Mollie does not store your data any longer than the installments permitted by the appropriate legal grounds.

Reviews

WebwinkelKeur

We use WebwinkelKeur to gather reviews. To leave behind a review, you are required to fill in your e-mail address, name, and place of residence. WebwinkelKeur shares specific data with us that is necessary for us to match your review to your order. Furthermore, WebwinkelKeur publishes your name and place of residence on their website. In some instances, WebwinkelKeur can contact you to ask you to clarify, elaborate, or comment on your review. In case of one of our review requests, we share your name and e-mail address with WebwinkelKeur; they use this information with the sole purpose of inviting you to leave behind a review. WebwinkelKeur has implemented fitting technical and organizational measures to protect your data. WebwinkelKeur retains the right to use your personal information to offer their services and share it with third parties; we have given WebwinkelKeur permission to do so. All of the guarantees mentioned above regarding the protection of your data are also applicable to any services by WebwinkelKeur that use third parties.

Transport and logistics

PostNL

If you place an order with us, it is our responsibility to have your order successfully delivered to you. For the delivery, we use the services of PostNL. For a successful delivery, we must share your name, address, and residential details with PostNL. PostNL uses this information with the sole purpose of carrying out the agreement of delivery. In the case of PostNL hiring subcontractors, they will share said information with these parties.

DHL & DHL Express

If you place an order with us, it is our responsibility to have your order successfully delivered to you. For the delivery, we use the services of DHL. For a successful delivery, we must share your name, address, and residential details with DHL. DHL uses this information with the sole purpose of carrying out the agreement of delivery. In the case of DHL hiring subcontractors, they will share said information with these parties.

Accounting and Bookkeeping

Reeleezee

We use the services of Reeleezee to keep track of our administration and accounting. We share your name, address, and place of residence details and details regarding your order. This data is used for administering sales invoices. Your information is sent and stored protected. Reeleezee is bound to confidentiality and will treat your data confidentially. Reeleezee does not use your data for purposes other than those described above

External sales channels

Marktplaats.nl

Part of our sales is done through the platform of Marktplaats.nl. When you place an order at Marktplaats.nl, Marktplaats.nl will share your order- and personal information with us. We use this information to handle further and conclude your order. We go about your data confidentially and have implemented fitting technical and organizational measures to protect your data against loss or unauthorized use.

Purpose of data processing

The general purpose of data processing

We use your data with the sole purpose of providing you with our services. This means that the goal of processing this data stands in direct relation to the assignment or task that you offer us. We do not use this data for (addressed) marketing purposes. If you share information with us and we use this information to - not based on a request – contact you at a later time, we will first ask for explicit consent. Your data is not shared with third parties, with any other purpose than to fulfill accountancy and administrative obligations. These third parties are all obligated to a duty of confidentiality based on the agreement we have with them, an oath, or legal obligation.

Automatically collected data

Information automatically gathered by our website is processed with the sole purpose of providing you with and to further improve our services. This information (for instance, your IP address (anonymized), web browser, and operating system) is not personal.

Cooperation in tax and criminal investigation

In some cases, we may be obligated by the government to a lawful duty of sharing your information to assist in a fiscal or criminal investigation. In such cases, we are forced to comply and support, but will, based on lawful possibilities, offer an objection.

Retention periods

We store your data for as long as you are a client with us. This means that we maintain and keep your client profile until you make it known to us that you no longer desire to use our services. Such a message also functions as a request to be forgotten. We are required to keep invoices with your (personal) information due to relevant administrative obligations; this information is safely stored for as long as the appropriate term for these obligations has not yet passed. Personnel no longer has access to your client profile and any documents made because of your assignment or task.

Your rights

Based on valid Dutch and European law, you, as a concerning party, have certain rights when it comes to personal data that is processed by or on behalf of us. Below you may find an explanation of these rights and how you, as a concerning party, can invoke these rights. In principle to prevent abuse, we only send invoices and copies of your data to e-mail addresses that you have made known to us. Should you wish to receive this data on another e-mail address or, for instance, per mail, we will ask you to identify yourself accordingly. We maintain an administration of concluded requests; in case of a request to be forgotten, we will keep an administration of anonymized data. You receive all invoices and copies of data in files that are structured in a machine-readable format Based on data classifications that we use within our system. At all times, you maintain the right to complain with Autoriteit Persoonsgegevens if you suspect that we mistreat or misuse your data.

Right of inspection

At all times, you maintain the right to view the data we process that has a relation or maybe reducible to your person. You may request such viewing to our contact in charge of privacy matters. You will receive a response to your request within 30 days. If your request is approved, we will send you, via the e-mail address known to us, a copy of all data with an added overview of processors managing this data while also mentioning the categories under which we store this data.

Right to rectification

At all times, you maintain the right to have the data we process that has a relation or maybe reducible to your person be adjusted. You may request such an adjustment to our contact in charge of privacy matters. You will receive a response to your request within 30 days. If your request is approved, we will send you, via the e-mail address known to us, a confirmation that the data has been adjusted. Right to restriction of processing At all times, you maintain the right to limit the data we process that has a relation or maybe reducible to your person. You may request such limiting to our contact in charge of privacy matters. You will receive a response to your request within 30 days. If your request is approved, we will send you, via the e-mail address known to us, a confirmation that the processing of your data is limited until you chose to cancel said limitation.

Right of transferability

At all times, you maintain the right to request for the data we process that has a relation or maybe reducible to your person be handled by a third party of choice. You may send in such a request to our contact in charge of privacy matters. You will receive a response to your request within 30 days. If your request is approved, we will send you, via the e-mail address known to us, your (personal) invoices or copies of data that we, or third parties on behalf of us, have processed. It is highly likely that in such a case, we can no longer offer our services to you, for we can no longer guarantee the previous data safety. Right of objection and other rights At all times, you maintain the right to object to the processing done by us, or on behalf of us by third parties, of your data. In case of such an objection, we will immediately cease all processing of your data while your complaint is being investigated and handled. In case of a justified objection, we will return all invoices and copies of personal data that we, or third parties on behalf of us, have processed up until that point and cease processing after that. You also maintain the right not to be subject to automated decision-making processes or profiling. We process your data in such a way that this right does not apply. Should you believe that this right does apply, then we ask you to reach out to our contact in charge of privacy matters.

Privacy policy changes

At all times, we maintain the right to alter our privacy policy. This page, however, always displays the most recent version of our privacy policy. Should a new privacy policy have consequences for how we process recently gathered data regarding your person, then we will notify you of this via e-mail.

Company details

Art of Riding Emmerikseweg 105 7204SG Zutphen Nederland

T +31618601396 E [email protected]

Contact person for privacy business

Renate Essink